St Ives Harbour on Sunday 3rd May 2020 during the Spring lockdown
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Local information leaflet
St Ives Covid Coalition has produced a handy leaflet and has been delivered throughout St Ives households periodically. For the electronic version click on the link.
Latest COVID-19 Local Information Leaflet – Download (PDF 300KB) last updated April 2021.
St Ives BID updates
COMMUNITY AND GOVERNMENT
Help, volunteer and community advice:
People needing help call 07880 436478 or email us at firstname.lastname@example.org
Volunteer your time to help, call us at 791677 or 07880 436478 or email us at email@example.com
Disability Cornwall volunteers help with shopping, medicines, chat. 759500
Adult Social Care – If you have concerns about a vulnerable adult’s well-being call 0300 1234 131 during working hours or 01208 251300 out of hours.
For Easy-Read information/guidance about Coronavirus
Safer Cornwall is campaigning to raise awareness of safety measures and support that families can draw on if they are experiencing domestic abuse during the lockdown. The campaign aims to give people practical and easy to follow tips on how to increase safety at home and reassure communities that vital services are still available to support adults and children. You can leave your house to access support and safety at any time during lockdown If you are in immediate danger call 999. Tell someone you trust and create a safety net around you. If safe to do so, have a ‘get up and go bag’ hidden if you need to escape quickly, with all your essential items. Have a safe room in the house you can escape to and alert your neighbours. Safer Cornwall is also supporting the national #youarenotalone campaign and would urge people to contact Cornwall’s Domestic Abuse Service by calling 0300 777 4777.
Government & Council services
Cornwall Council Covid-19 help call 0300 123 1118 or email firstname.lastname@example.org
Bin and recycling collection services running as normal.
Waste & recycling centres – St Erth re-opens from 19th May 2020 for essential use only. What will be accepted: Recycling, chargeable waste, Garden waste and General household rubbish (black bag waste or bulky items). What will NOT be accepted: trade waste. Make sure you read this important notice before travelling or you may not be allowed into the Household Waste and Recycling Centre.
Council Tax call 0300 1234 171
Cornwall Housing call 0300 1234 161 for advice regarding all council housing matters
Bereavement Helplines call 01872 252713 between Mon-Fri 9 am -4 pm or call 01726 829874 between Mon-Fri 10 am – 6 pm
People Hub Helpline – call 0333 0150699 was launched April 2020 by Cornwall Development Company, on behalf of Cornwall Council, offering employment, skills and training information and support to all residents during the current Covid-19 pandemic. Over the last six weeks, People Hub has been providing crucial information to callers from across the county and continues to support them on a range of issues, from employment and redundancy to benefits and financial help. People are encouraged to call the helpline on 0333 0150699 and speak with one of the Advisers to find out what support is available for them. The People Hub is open from Monday to Friday between 10 am –5 pm.
Bible Christian Methodist St Peter’s Street invite people together in touch through their website
St Ia and St John’s are hosting ‘virtual services’ for those wanting spiritual nourishment – do follow us on Facebook or sign up to our mailing list by emailing the vicar (email@example.com). If you need someone to talk to about spiritual matters, or anything else you are facing, please email Nick or get in touch through our website to arrange a time to talk.
Sacred Heart and St Ia Catholic Church has information on its website
HEALTH AND WELLBEING
Stennack Pharmacy call 795047 – opening hours: Mon-Fri 9 am – 5 pm closed for lunch 1.30 – 2 pm
Leddra Pharmacy calls 795432 opening hours: Mon-Sat 9.30 am – 5.30 pm closed for lunch 12.30 – 1.30 pm. Can deliver locally
Exercise at home apps and websites
Mental Health & Helplines
Coping With Stress
If you’re feeling overwhelmed, write down and share with someone you trust:
- Things you feel you have little or no control over
- Things you feel you have some control over
- Things you have lots of control over
This can be anything from work-related activities, to home-schooling, to money and everything else in between. Once you have your list, talk about it, and identify what you can focus on.
Focus on the Positive
It’s all about the little wins at the minute and remembering to look for the good things that happen to you. When you look for positivity your brain remembers and the more you do it, the more good things you will notice which will hopefully make you feel happier. The NHS Free App can help you build confidence, energy and a positive mindset.
Continue to access nature and sunlight wherever possible.
ARTS AND ENTERTAINMENT
Ideas from Tate St Ives make marbled paper/chocolate artworks/spin painting/op art plant pot
St Ives Library & Information Service– Monday to Saturday 9:30 am – 4 pm.
Join Cornwall Libraries every Wednesday at midday for an online Lego club.
FOOD AND SHOPPING
Community Shopping Scheme
Asda Volunteer cards. If you’re self-isolating you can buy a volunteer card and email it to whoever is doing your shopping. Or you can order a physical card if you prefer.
Co-Op Community Shopping Scheme. If you’ve been instructed by the Government to stay home, you can purchase or top up our Community Shopping Card by calling 0800 029 4592. The card will be posted to you within 2-3 working days and friends, family or volunteers can use this to do your shopping in-store.
Tesco Volunteer cards. To help you stay safe at home, you can now buy a Tesco Volunteer e-Gift Card and email it to whoever is doing your shopping. They can use this to pay for your Tesco shop.
Banks & Building Societies
Food pantries where you can donate, take, and/or swap food.
Food pantry, Ayr Field Bus Stop – Sponsored by Ayr Stores
Food Pantry, Penbeagle near the vet’s goods can be donated, free to collect
Food Pantry, Bus Stop near, Rugby Club, Alexandra Road – Sponsored by Ayr Stores
Food Pantry, opposite Stennack Surgery – Sponsored by Ayr Stores
Food Pantry, Carbis Bay Pharmacy
Allotment Deli call 794578
Ayr Stores call 791800
Brocante – 339856 –
Carnellis Stores call 796685 – Facebook
Co-op – OAPs and key workers priority hour Mon-Sat 8 am – 9 am and Sun 10 – 11 am.
Tregenna Pl 796092
Royal Sq 796494
Costcutter – Carbis Bay 754059. Facebook
Will deliver on Wed & Sat. £2 orders under £25, free over £25.
Costcutter, Corva Road 798958
Ferrells Bakery call 797703 – Facebook
The Floral Shop Gabriel St call 797286
Harvey Bros Butchers call 795073 or Facebook (Penzance branch)
Johns (off licence) – 795797 – Facebook
Norway Stores 794657 – Twitter
Osbornes 449212 – Facebook
Pure Silver Design – 793618 – Facebook
St Ives Bakery – 798888
St Ives Bookseller – 796676 –
Mon, Wed, Fri Priority hours – OAPs and vulnerable: 9 am-10 am NHS workers: Tues & Thur 9 am-10 am
Cafe / Restaurants - takeaways/deliveries only
Albatross Fish & Chips 07580007970 – Facebook
The Balancing Eel – See Facebook for menus & updates
Blas Burgerworks – 797272 card only
Cafe Art – Facebook – 799450 –
Curry Garden 799003
Harbour Fish & Chips 799295
Hong Kong Kitchen 798257
Pels – See facebook for menus. Pre-order and pre-pay only and you will be advised of a collection slot.
Porthmeor Beach Cafe – daily 9 – 5 pm. Takeaway only
Porthminster Beach Cafe – email firstname.lastname@example.org to place orders: See Facebook page menus updated every Monday email to book a slot for delivery Friday or Saturday include your name number & order collection slots between 5pm-8.30pm
Scarlet Wines 757878
St Ives Donner Kebab House 793633
St Ives Pizza Company 794030
St Ives Street Food – Worldwide street food –
Payment over the phone only.
Can order through website for click and collect.
The Mex – 797658 – Facebook
Yellow Canary – Facebook – Takeaway Teas, Coffees & cakes
Yeungs – 799982
Warrens – Tregenna Place – Facebook
Warrens – Whard Road – Facebook
West Beach Cafe
A1 Cars 797700
D J Cars 796633
Mobile Post Office – Carbis Bay – Memorial Hall – Facebook
Tues & Thur 10.30 am – 12 pm
Cash Machines: Barclays Bank / Co-op Stennack / Wharf Post office / Colenso (pay to withdraw)
Celtic Fish & Game 797404
Order online – delivers Mon – Fri
Little Palais Cheese, wine, cider, beer and more 07307430 098
Matthew Stevens Fish call to place orders: 795135
Mon-Fri 8 am- 4 pm.
Can deliver or collection
Ruby June’s Curries 449101
St Ives Cider – contact email@example.com or messenger @stivescider – min orders £30
St Ives Food Company 794709
Click & Collect Fri.
Delivers Mon, Wed and Thurs
Local shops doing online sales:
HOUSEHOLD AND SIMILAR
Here are some of the big energy customer telephone help line numbers:
The ‘Big 6’ energy companies
British Gas 0333 202 9802
EDF 0333 200 5100
EON 0345 052 000
nPower 0800 073 3000
Scottish Power 0800 027 0072
SSE 0345 0262 658
Bristol Energy 0808 281 2222
Octopus Energy 0330 808 1080
OVO 0800 5999 440 (pay monthly) or
0800 358 3523 (prepayment).
Local housing associations
Volunteer and offer Your Time 791677 / 079305 36591 firstname.lastname@example.org
Cornwall Council accommodation for key workers.
If you can offer a place, email@example.com
Cornwall Appeal for Foster Carers If you can help, please call
Cornwall Community Foundation is raising money to support families in Cornwall.
Recommended links and contact numbers
There has been a variety of support packages announced by the Government.
HMRC support numbers:
HMRC Employers 0300 200 3200
HMRC Employees 0300 200 3500
Cornwall Council has a help page for residents who have been affected by Coronavirus
Family Support 01872 322277 or online here. If you have urgent concerns or are worried about a child or young person’s safety, please telephone 0300 123 1116
Turn2us national charity providing financial help.
St Ives Community Fund for key needs of residents in financial difficulty now.
Stop Fraud – website that helps you spot fraud
Telephone & Internet Fraud Always check with your bank if you are not sure why you have been contacted and always question why you have received an email from someone you don’t know. Report fraud 0300 123 2040 Online security
ST IVES ARCHIVE
The fine old building, acquired by St Ives Community Land Trust to convert into six affordable flats for local people, has been a focus of life in the town since the 1830s, yet has been somewhat forgotten in recent years. So, the CLT has asked St Ives Archive to collect the history of the former parsonage and community building. Did you go to nursery there, had your wedding reception there, or went to meetings such as the WI and the camera club. What are your memories and do you have any photos? If so, please contact firstname.lastname@example.org. Read more about our history project
Express your emotions
It’s important to express your emotions rather than bottle them up. Talk to someone you trust, or ask for help.
It’s okay not to be okay
A piece of music, a smell, a word or phrase can trigger your feelings. That’s normal. If you’re working with others, let someone know and, if it helps, take yourself away for a time.
Your loss is important
It’s normal to grieve the loss you’re experiencing and perfectly normal to feel the emotions –don’t fight them and don’t put yourself under pressure to be strong.
Give yourself time
There’s no normal timetable for grieving. Be patient with yourself and allow the process to naturally unfold.
WITH SPECIAL THANKS TO
This information is produced by the St Ives COVID coalition
Thank you to Boots for donating to the food pantries of baby milk
Special Thanks to St Ives postal workers.
Sean and his team are delivering free the latest printed leaflet to all homes in our area. You can say thanks by giving a ‘thumbs up’ when you see your postie & online