Covid-19 – St Ives local information

St Ives Harbour on Sunday 3rd May 2020 during the Spring lockdown

St Ives Harbour on Sunday 3rd May 2020 during the Spring lockdown

Facebook group

This is a worthwhile Facebook Group to join for St Ives residents:

St Ives Local Residents – Reaching Out During The Corona Virus Outbreak

Local information leaflet

St Ives Covid Coalition has produced a handy leaflet and has been delivered throughout St Ives households periodically. For the electronic version click on the link.

Latest COVID-19 Local Information Leaflet – Download (PDF 300KB) last updated April 2021.

St Ives BID updates


2 photos, one on the left showing the community pantry and on the right 2 local co-op workers
Ayr Food Pantry and Foodshare from Co-op Stennack store

Help, volunteer and community advice:

People needing help call 07880 436478 or email us at 
Volunteer your time to help, call us at 791677 or 07880 436478  or email us at

Disability Cornwall volunteers help with shopping, medicines, chat. 759500

Adult Social Care – If you have concerns about a vulnerable adult’s well-being call 0300 1234 131 during working hours or 01208 251300 out of hours.

Domestic Abuse – if you do not feel safe call 01872 225629 or 0300 777 4777 or Boots chemist is a safe space

For Easy-Read information/guidance about Coronavirus 

Safer Cornwall is campaigning to raise awareness of safety measures and support that families can draw on if they are experiencing domestic abuse during the lockdown. The campaign aims to give people practical and easy to follow tips on how to increase safety at home and reassure communities that vital services are still available to support adults and children. You can leave your house to access support and safety at any time during lockdown If you are in immediate danger call 999. Tell someone you trust and create a safety net around you. If safe to do so, have a ‘get up and go bag’ hidden if you need to escape quickly, with all your essential items. Have a safe room in the house you can escape to and alert your neighbours. Safer Cornwall is also supporting the national #youarenotalone campaign and would urge people to contact Cornwall’s Domestic Abuse Service by calling 0300 777 4777.

Government & Council services

Cornwall Council Covid-19 help call 0300 123 1118 or email

Bin and recycling collection services running as normal.

Waste & recycling centres – St Erth re-opens from 19th May 2020 for essential use only.  What will be acceptedRecyclingchargeable wasteGarden waste and General household rubbish (black bag waste or bulky items). What will NOT be accepted: trade waste. Make sure you read this important notice before travelling or you may not be allowed into the Household Waste and Recycling Centre.

Council Tax call 0300 1234 171

Cornwall Housing call 0300 1234 161 for advice regarding all council housing matters

Bereavement Helplines call 01872 252713 between Mon-Fri 9 am -4 pm or  call 01726 829874 between Mon-Fri 10 am – 6 pm

Government website for Covid-19 advice such as social distancing, isolating at home and Universal credit

People Hub Helpline – call 0333 0150699 was launched April 2020 by Cornwall Development Company, on behalf of Cornwall Council, offering employment, skills and training information and support to all residents during the current Covid-19 pandemic.  Over the last six weeks, People Hub has been providing crucial information to callers from across the county and continues to support them on a range of issues, from employment and redundancy to benefits and financial help.  People are encouraged to call the helpline on 0333 0150699 and speak with one of the Advisers to find out what support is available for them. The People Hub is open from Monday to Friday between 10 am –5 pm.


Bible Christian Methodist St Peter’s Street invite people together in touch through their website

St Ia and St John’s are hosting ‘virtual services’ for those wanting spiritual nourishment – do follow us on Facebook or sign up to our mailing list by emailing the vicar ( If you need someone to talk to about spiritual matters, or anything else you are facing, please email Nick or get in touch through our website to arrange a time to talk.

Sacred Heart and St Ia Catholic Church has information on its website


Healthcare worker


Stennack Pharmacy call 795047 – opening hours: Mon-Fri 9 am – 5 pm  closed for lunch 1.30 – 2 pm

Leddra Pharmacy calls 795432 opening hours: Mon-Sat 9.30 am – 5.30 pm closed for lunch 12.30 – 1.30 pm. Can deliver locally

Carbis Bay Pharmacy call 799025 or through Facebook – opening hours Mon-Fri 9 am – 6 pm closed for Lunch 1 – 2 pm Sat 9 am – 12 pm

Exercise at home apps and websites

Mental Health & Helplines


Art and Culture face masks


Allotment Deli

Community Shopping Scheme

Asda Volunteer cards. If you’re self-isolating you can buy a volunteer card and email it to whoever is doing your shopping. Or you can order a physical card if you prefer.

Co-Op Community Shopping Scheme. If you’ve been instructed by the Government to stay home, you can purchase or top up our Community Shopping Card by calling 0800 029 4592. The card will be posted to you within 2-3 working days and friends, family or volunteers can use this to do your shopping in-store.

Tesco Volunteer cards. To help you stay safe at home, you can now buy a Tesco Volunteer e-Gift Card and email it to whoever is doing your shopping. They can use this to pay for your Tesco shop.

Banks & Building Societies

Barclays Bank 0346 7345345 Mon, Tues and Fri 9.30 am -2 pm 

Yorkshire Building Society – Mon – Fri – 9.30 am – 4.30 pm


Food For Families emergency food parcels call 07925 298587 or on Facebook.

St Ives Community Free Food Share
Palemon Best on Tue at 12.30 pm and Fri at 5.30 pm Rugby Club on Thur at 12 pm and Sat at 8 pm

St Ives Foodbank 07958 390303 or facebook

Food Pantries

Food pantries where you can donate, take, and/or swap food.

Food pantry, Ayr Field Bus Stop – Sponsored by Ayr Stores

Food Pantry, Penbeagle near the vet’s goods can be donated, free to collect

Food Pantry, Bus Stop near, Rugby Club, Alexandra Road – Sponsored by Ayr Stores

Food Pantry, opposite Stennack Surgery – Sponsored by Ayr Stores

Food Pantry, Carbis Bay Pharmacy


Allotment Deli call 794578

Ayr Stores call 791800 

Can deliver


Carnellis Stores call 796685 Facebook

Can deliver

Co-op – OAPs and key workers priority hour Mon-Sat 8 am – 9 am and Sun 10 – 11 am.

Stennack 797232 

Tregenna Pl 796092 

Royal Sq 796494 

Costcutter – Carbis Bay 754059. Facebook

Will deliver on Wed & Sat. £2 orders under £25, free over £25. 

Costcutter, Corva Road 798958

Ferrells Bakery call 797703  – Facebook

The Floral Shop Gabriel St call 797286

Harvey Bros Butchers call 795073 or Facebook (Penzance branch)

Delivers locally

Johns (off licence) – 795797 –  Facebook

Norway Stores 794657 – Twitter

Osbornes 449212 – Facebook

Delivers locally  

Pure Silver Design – 793618 Facebook

St Ives Bakery798888

St Ives Bookseller – 796676 –

Can deliver

St Ives Farmers Market or Facebook now doing online orders.

Thursday at Guildhall 9 am – 12noon

Tesco, Carbis Bay – Facebook  

Mon, Wed, Fri Priority hours – OAPs and vulnerable: 9 am-10 am NHS workers: Tues & Thur 9 am-10 am

Trink Dairy or Facebook 24hr vending machine. Cash, change given

Cafe / Restaurants - takeaways/deliveries only

Albatross Fish & Chips 07580007970 – Facebook

The Balancing Eel – See Facebook for menus & updates

Bens Kitchen – email to place orders: – See Facebook Email orders by 6 pm Tuesday for delivery Friday or Saturday. Wines also available to order

Blas Burgerworks797272 card only

Cafe Art – Facebook799450 – 

Curry Garden 799003 

Hubfacebook or website for menus 

The Loft – 07704 083 325 – Facebook

The Mermaid – See Facebook for menu- 796816 


Pels – See facebook for menus. Pre-order and pre-pay only and you will be advised of a collection slot.

Porthmeor Beach Cafe – daily 9 – 5 pm. Takeaway only

Porthminster Beach Cafe – email to place orders: See Facebook page menus updated every Monday email to book a slot for delivery Friday or Saturday include your name number & order collection slots between 5pm-8.30pm

Rajpoot 795307 

Scarlet Wines 757878

Source Kitchen The Digey 799487 or Facebook see website for menu and groceries – Delivers or click and collect

St Ives Street Food – Worldwide street food –

Talay Thai KitchenFacebook for menu.

Payment over the phone only. 

Can order through website for click and collect.

The Mex – 797658 – Facebook  

Yellow Canary – Facebook – Takeaway Teas, Coffees & cakes

Yeungs – 799982

Warrens – Tregenna Place – Facebook 

Warrens – Whard Road – Facebook 

West Beach Cafe 


A1 Cars 797700

D J Cars 796633

Mobile Post Office – Carbis Bay – Memorial Hall – Facebook

Tues & Thur 10.30 am – 12 pm 

St Ives Times & Echo & Stationery 795813 & Facebook

Cash Machines: Barclays Bank / Co-op Stennack / Wharf Post office / Colenso (pay to withdraw)

More Deliveries:

Celtic Fish & Game 797404

Order online – delivers Mon – Fri

Little Palais Cheese, wine, cider, beer and more  07307430 098

Matthew Stevens Fish call to place orders: 795135 

Mon-Fri 8 am- 4 pm.

Can deliver or collection

Pilchard Press Alehouse – email – See Facebook for details – BACs or cash on delivery

St Ives Cider  – contact or messenger @stivescider – min orders £30

St Ives Food Company 794709 

Click & Collect Fri.

Delivers Mon, Wed and Thurs

Local shops doing online sales:


A toy house on someones hand

Energy companies

Here are some of the big energy customer telephone help line numbers:

The ‘Big 6’ energy companies

British Gas 0333 202 9802

EDF 0333 200 5100

EON 0345 052 000

nPower  0800 073 3000

Scottish Power 0800 027 0072

SSE 0345 0262 658

Bristol Energy 0808 281 2222

Octopus Energy 0330 808 1080

OVO 0800 5999 440 (pay monthly) or

0800 358 3523 (prepayment).

Local housing associations

LiveWest Tenants Hardship Grants  0300 123 8080 

Coastline Housing 01209 200200


Aerial photo of houses

Volunteer and offer Your Time 791677 / 079305 36591

Cornwall Council accommodation for key workers. 
If you can offer a place,

Cornwall Appeal for Foster Carers If you can help, please call 
01872 323638

Cornwall Community Foundation is raising money to support families in Cornwall.


Image that says 'Business Support'

Recommended links and contact numbers

There has been a variety of support packages announced by the Government. 

Check the government website for advice and Cornwall Council also has some help pages to support businesses through this pandemic.

HMRC support numbers:

HMRC Employers 0300 200 3200

HMRC Employees 0300 200 3500

HMRC Self employed 0800 0195 559

Cornwall Council Covid information page.

Cornwall & IOS Growth Hub  01209 708660 or 9 am -5 pm  
Online Security businesses
 National Cyber Security Centre or at home


Personal links

Cornwall Council has a help page for residents who have been affected by Coronavirus

Family Support 01872 322277 or online here. If you have urgent concerns or are worried about a child or young person’s safety, please telephone 0300 123 1116

Turn2us national charity providing financial help.

St Ives Community Fund for key needs of residents in financial difficulty now.

Stop Fraud – website that helps you spot fraud

Telephone & Internet Fraud Always check with your bank if you are not sure why you have been contacted and always question why you have received an email from someone you don’t know. Report fraud 0300 123 2040 Online security


Old Vicarage Flats


Express your emotions

It’s important to express your emotions rather than bottle them up. Talk to someone you trust, or ask for help.

It’s okay not to be okay

A piece of music, a smell, a word or phrase can trigger your feelings. That’s normal. If you’re working with others, let someone know and, if it helps, take yourself away for a time.

Your loss is important

It’s normal to grieve the loss you’re experiencing and perfectly normal to feel the emotions –don’t fight them and don’t put yourself under pressure to be strong.

Give yourself time

There’s no normal timetable for grieving. Be patient with yourself and allow the process to naturally unfold.


This information is produced by the St Ives COVID coalition

St Ives CLT Charter Group, St Ives BID, The Co-op, Cornwall Council, St Ives Churches Together, Age UK Local volunteers, Volunteer Cornwall, St Ives Town Council, Stennack Social Prescribing.


Thank you to Boots for donating to the food pantries of baby milk

Special Thanks to St Ives postal workers.

Sean and his team are delivering free the latest printed leaflet to all homes in our area. You can say thanks by giving a ‘thumbs up’ when you see your postie & online

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