All telephone numbers the area code is 01736 unless otherwise stated
Facebook Group for St Ives residents – St Ives Local Residents – Reaching Out During The Corona Virus Outbreak
Download this information as a leaflet (PDF – 188kb):
Jump to menu:
Table of Contents
COMMUNITY AND GOVERNMENT
Help, volunteer and community advice:
People needing help call 01872 266988 or email us at email@example.com
Volunteer your time to help, call us at 791677 or 07930 536591 or email us at firstname.lastname@example.org
Disability Cornwall volunteers help with shopping, medicines, chat. 759500
Adult Social Care – If you have concerns about a vulnerable adult’s well-being call 0300 1234 131 during working hours or 01208 251300 out of hours.
For Easy-Read information/guidance about Coronavirus
Safer Cornwall is campaigning to raise awareness of safety measures and support that families can draw on if they are experiencing domestic abuse during lockdown. The campaign aims to give people practical and easy to follow tips on how to increase safety at home and reassure communities that vital services are still available to support adults and children. You can leave your house to access support and safety at any time during lockdown If you are in immediate danger call 999. Tell someone you trust and create a safety net around you. If safe to do so, have a ‘get up and go bag’ hidden if you need to escape quickly, with all your essential items. Have a safe room in the house you can escape to and alert your neighbours. Safer Cornwall is also supporting the national #youarenotalone campaign and would urge people to contact Cornwall’s Domestic Abuse Service by calling 0300 777 4777.
Western Hotel – Affordable rooms for key workers email email@example.com or call 795277
Government & Council services:
Cornwall Council Covid-19 help call 0300 123 1118 or email firstname.lastname@example.org
Bin and recycling collection services running as normal.
Waste & recycling centres – St Erth re-opens from 19th May for essential use only. What will be accepted: Garden waste and General household rubbish (black bag waste or bulky items). What will NOT be accepted: Recyclables, chargeable and trade waste. Make sure you read this important notice before travelling or you may not be allowed into the Household Waste and Recycling Centre.
Council Tax call 0300 1234 171
Cornwall Housing call 0300 1234 161 for advice regarding all council housing matters
Bereavement Helplines call 01872 252713 between Mon-Fri 9 am -4 pm or call 01726 829874 between Mon-Fri 10 am – 6 pm
People Hub Helpline – call 0333 0150699 was launched last month by Cornwall Development Company, on behalf of Cornwall Council, offering employment, skills and training information and support to all residents during the current Covid-19 pandemic. Over the last six weeks, People Hub has been providing crucial information to callers from across the county and continues to support them on a range of issues, from employment and redundancy to benefits and financial help. People are encouraged to call the helpline on 0333 0150699 and speak with one of the Advisers to find out what support is available for them. The People Hub is open from Monday to Friday between 10 am –5 pm.
Bible Christian Methodist St Peter’s Street invite people together in touch through their website
St Ia and St John’s are hosting ‘virtual services’ for those wanting spiritual nourishment – do follow us on facebook or sign up to our mailing list by emailing the vicar (email@example.com). If you need someone to talk to about spiritual matters, or anything else you are facing, please email Nick or get in touch through our website to arrange a time to talk.
Sacred Heart and St Ia Catholic Church has information on its website
HEALTH AND WELLBEING
Stennack Pharmacy call 795047 – opening hours: Mon-Fri 9 am-5 pm closed for lunch 1.30 – 2 pm
Leddra Pharmacy calls 795432 opening hours: Mon-Sat 9 am-5.30 pm closed for lunch 1-2 pm. Can deliver locally
Boots Pharmacy High St call 795072 – opening hours: Mon-Sat 10 am-4.30 pm
Helplines and help websites
Anxiety UK call 03444 775 744
Childline 0800 1111
Cornwall Hospice Care call 01726 829874
Counselling for Social Change offer one free 30-mins session 364722 or email firstname.lastname@example.org
Cruse Bereavement support
Dentist: Phone your own dentist for an emergency number. If you are not registered with a local dentist, call 0333 405 0290 or email email@example.com, for out hours call 111.
Disability Cornwall 759500 advice & help
Domestic Abuse Support call 0300 777 4 777 or 01872 225629 or email firstname.lastname@example.org
Kernow Carers Service call 0800 587 8191 or email email@example.com
LGBT Switchboard call 0300 330 0630 between the hours 10 am – 10 pm
NHS Direct call 111
MHFA England – Personal Mental Health Advice
Samaritans call 116 123
Silverline for older people 0800 470 8090 8am–8pm
YoungMinds – Young people feeling anxious
Support for Families or call 0300 1234 101
Valued Lives 01209 901438 option 1.
Exercise at home apps and websites
Down Dog Yoga app is now free until July.
ARTS AND ENTERTAINMENT
BBC Andrew Cotter video (YouTube) – commentary on his dogs. It is priceless!
Cornwall Seal Sanctuary about seals
Cornwall Wildlife Trust Things to do
Ideas from Tate St Ives make marbled paper/chocolate artworks/spin painting/op art plant pot
Local Quiz Facebook– Liz’s Quizzes – raising money for local charities and win some prizes too! Join in on Saturdays!
The Nation’s Art online
National Trust all gated sites are closed
St Ives Library – online for books, newspapers music, and magazines
Join Cornwall Libraries every Wednesday at midday for an online Lego club.
Story Writing Competition (primary & secondary school age)
FOOD AND SHOPPING
Community Shopping Scheme
Asda Volunteer cards. If you’re self isolating you can buy a volunteer card and email it to whoever is doing your shopping. Or you can order a physical card if you prefer.
Co-Op Community Shopping Scheme. If you’ve been instructed by the Government to stay home, you can purchase or top up our Community Shopping Card by calling 0800 029 4592. The card will be posted to you within 2-3 working days and friends, family or volunteers can use this to do your shopping in store.
Tesco Volunteer cards. To help you stay safe at home, you can now buy a Tesco Volunteer e-Gift Card and email it to whoever is doing your shopping. They can use this to pay for your Tesco shop.
Banks & Building Societies
Barclays Bank 0346 7345345 Tues 9.30 am – 1.30 pm Fri 9.30 am -2 pm
Yorkshire Building Society – Mon – Fri – 10 am – 2 pm
Disability Cornwall Kitchen call 759500
St Ives Community Free Food Share
Palemon Best on Tue at 12.30 pm and Fri at 5.30 pm Rugby Club on Thur at 12 pm and Sat at 8 pm
Food pantries where you can donate, take and/or swap food.
Food pantry, Ayr Field Bus Stop
Food Pantry, Penbeagle near the vet’s goods can be donated, free to collect
Food Pantry, Carbis Bay Pharmacy
Allotment Deli call 794578 opening hours Mon-Sat 9 am-3 pm
Ayr Stores call 791800 Mon-Sat 6am-6pm Sun 6m-12pm – Can deliver
Baker Tom’s Bread is at the car park of Badger Inn, Lelant from 09:30 am on Fridays.
Carnellis Stores call 796685 – Facebook opening hours Mon-Fri 7 am – 8 pm Sat+Sun 8 am – 8 pm Can deliver
Co-op Stennack 797232 Tregenna Pl 796092 Royal Sq 796494 Mon-Sun 7 am – 8 pm OAPs and key workers priority hour Mon-Sat 8 am – 9 am Sun 10 – 11 am. From 12 June closing time will be 10 pm.
Costcutter – Carbis Bay call 754059 Will delivery on Wed & Sat. £2 orders under £25, free over £25. Facebook
Costcutter, Corva Road call 798958 Mon-Sat 8am-10pm Sun 10am-10pm
Ferrells Bakery call 797703 Mon-Sat 9 am -2 pm Deliveries locally – Facebook
The Floral Shop Gabriel St call 797286 opening hours Mon-Sat 8 am – 1 pm
Harvey Bros Butchers call 795073 or Facebook (Penzance branch) St Ives opening hours: Mon-Sat 8am-4pm Deliveries locally
McColls Tregenna Place 447105 7am-3pm
Norway Stores 794657 open every day 8.30am-6pm
Osbornes 449212 opening hours Mon-Sat 9 am – 3 pm Deliveries locally
St Ives Bakery – 798888 – 9 am – 2 pm
Tesco 8am-8pm. Mon, Wed, Fri Priority hours – OAPs and vulnerable: 9 am-10 am NHS workers: Tues & Thur 9 am-10 am
Cafe / Restaurants – takeaways/deliveries only
Albatross Fish & Chips 07580007970 – Facebook opening hours: Fri & Sat 4.30 pm – 8.30 pm. Contactless cards on collection only.
Balnoon Pub 797572
The Balancing Eel – See Facebook for menus & updates – Tuesday – Saturday 5 pm – 9 pm
Blas Burgerworks – 797272 card only – 5 pm – 8:30pm
Cafe Art – Facebook – 799450 – 8 am – 2 pm
Curry Garden 799003 5.30 pm – 11 pm
Harbour Fish & Chips 799295 12 pm – 10 pm
The Harbour Fish & Chips 797661 12pm-9pm
Harbour View House coffee and cake Mon-Fri 9 am – 1 pm
Hong Kong Kitchen 798257 5 – 11.30 pm
The Loft – Sunday roasts only 07704 083 325
Pels – See facebook for menus. Pre-order and pre-pay only and you will be advised of a collection slot. Will offer a 10% discount for NHS staff. Serving Friday & Saturday 5 pm – 8 pm
Porthmeor Beach Cafe – daily 12 – 7 pm. Takeaway only
Porthminster Beach Cafe – email firstname.lastname@example.org to place orders: See Facebook page menus updated every Monday email to book a slot for delivery Friday or Saturday include your name number & order collection slots between 5pm-8.30pm
Rajpoot 795307 5.30 pm – 10.30 pm
Scarlet Wines 757878
St Ives Donner Kebab House 793633 3pm till late Closed Mondays 20% discount for takeaways
St Ives Pizza Company 794030 5 pm – 9 pm
St Ives Street Food – Worldwide street food – Monday-Saturday 12 noon – 7 pm
Yellow Canary – Facebook – Takeaway Teas, Coffees & cakes Monday-Saturday 9 am – 4 pm
Yeungs – 799982 – Daily from 5 pm
Warrens – Whard Road – Facebook – Tuesday – Saturday 10 am – 2 pm
West Beach Cafe – Daily – 12 till 9 pm
A1 Cars 797700
D J Cars 796633
Mobile Post Office – Carbis Bay – Facebook Tues & Thur 10.30 am – 12 pm Memorial Hall
Post Office – The Wharf 795986 – Mon-Fri 10 am – 12 pm
Post Office – Tregenna Hill – Mon – Fri 9 am – 12:30pm
Cash Machines: Barclays Bank / Co-op Stennack / Wharf Post office / Colenso (pay to withdraw) / McColls
Celtic Fish & Game Mon, Weds, Fri 797404
Little Palais Cheese, wine, cider, beer and more 07307430 098
Matthew Stevens Fish call to place orders: 795135 Mon-Fri 8 am- 4 pm
Ruby June’s Curries 449101
St Ives Cider – contact email@example.com or messenger @stivescider – min orders £30
St Ives Food Company 794709 Click & Collect Fri.
St Ives Shellfish & Mackerel – see Facebook for next landing and delivery times
Local shops doing online Sales:
HOUSEHOLD AND SIMILAR
Electric and Gas Call your supplier to credit meter if you are unable to get to a PayPoint provider:
British Gas 0333 202 9802
EDF 0333 200 5100
EON 0345 052 000
nPower 0800 073 3000
Scottish Power 0800 027 0072
SSE 0345 0262 658
LiveWest Tenants Hardship Grants 0300 123 8080
Royal Mail: it is safe to send and receive mail. Services are running as normal
Home Tips: 30 ways to green your home during lockdown
Volunteer and offer Your Time 791677 / 079305 36591 firstname.lastname@example.org
Cornwall Council accommodation for key workers.
If you can offer a place, email@example.com
Cornwall Appeal for Foster Carers If you can help, please call
Public Transport Limited service for key workers & essential journeys.
Cornwall Community Foundation is raising money to support families in Cornwall.
Small Business Grants 0300 1234 171
HMRC Employers 0300 200 3200
HMRC Employees 0300 200 3500
HMRC Self employed 0800 0195 559
Grants for Small businesses in shared offices or other flexible workspaces; regular market traders without their own business rates assessment; B&Bs paying Council Tax; charity properties with * charitable business rates relief 03001234171
Lots of advice in one place:
Cornwall Council – Advice for Carers
Family Support 01872 322277 or online here. If you have urgent concerns or are worried about a child or young person’s safety, please telephone 0300 123 1116
Turn2us national charity providing financial help.
St Ives Community Fund for key needs of residents in financial difficulty now. firstname.lastname@example.org or email@example.com
Stop Fraud – website that helps you spot fraud
Telephone & Internet Fraud Always check with your bank if you are not sure why you have been contacted and always question why you have received an email from someone you don’t know. Report fraud 0300 123 2040 Online security
William Pearce Chard Charity Trust for St Ives people in need. Contact Sarah Keverne at St Ives Town Council by 30 May 2020 at: firstname.lastname@example.org
FUTURE OF THE TOWN
St Ives Town Investment Plan
St Ives Town Investment Plan for up to £25m is being worked out. You can join these groups:
- Housing, Business
- Finance and Banking
- Heritage and Sport
- Digital Industries and Connectivity,
- Food and Fisheries
- Green Transport and Energy
- Young People,
- Skills and Training
- Sustainable Tourism
Email email@example.com for more details and if you have an idea
ST IVES ARCHIVE
What Do You Know About the Old Vicarage Flats and Community Room?
The fine old building, acquired by St Ives Community Land Trust to convert into six affordable flats for local people, has been a focus of life in the town since the 1830s, yet has been somewhat forgotten in recent years. So, the CLT has asked St Ives Archive to collect the history of the former parsonage and community building. Did you go to nursery there, had your wedding reception there, or went to meetings such as the WI and the camera club. What are your memories and do you have any photos? If so, please contact firstname.lastname@example.org. Read more about our history project
St Ives Archive is collecting photos taken during these extraordinary times of St Ives, Carbis Bay, Lelant and Halsetown only – in particular of places that don’t normally get recorded. Include the name of photographer, date and when and where the photographs were taken. Please don’t take photos of people who might be recognisable. You need to agree that the photos can be assigned to the Archive for future use. Please email email@example.com
TIPS FOR SLEEPLESSNESS
Keep regular sleep hours
Going to bed when you feel tired and getting up at roughly the same time helps teach your body to sleep better. Try to avoid napping where possible.
If you are lying awake unable to sleep, do not force it. Get up and do something relaxing for a bit, and return to bed when you feel sleepier.
Create a restful environment
Dark, quiet and cool environments generally make it easier to fall asleep and stay asleep.
Write down your worries
If you often lie awake worrying about tomorrow, set aside time before bed to make a list for the next day. This can help put your mind at rest.
Move more, sleep better
Being active can help you sleep better. These videos can get you going, but remember to avoid vigorous activity near bedtime if it affects your sleep.
Put down the pick-me-ups
Caffeine and alcohol can stop you falling asleep and prevent deep sleep. Try to cut down on alcohol and avoid caffeine close to bedtime.
Tips on managing anxiety and OCD
Limit the news and be careful what you read
Limit the amount of time you spend reading or watching things which aren’t making you feel better. Perhaps decide on a specific time to check in with the news
Have breaks from social media and mute things which are triggering
Mute key words which might be triggering on Twitter and unfollow or mute accounts
Mute WhatsApp groups and hide Facebook posts and feeds if you find them too overwhelming
Wash your hands – but not excessively
Stay connected with people
Increasing numbers will join those already in self-isolation so now might be a good time to make sure you have the right phone numbers and email addresses of the people you care about.
If you’re self-isolating, strike a balance between having a routine and making sure each day has some variety.
It might end up actually feeling like quite a productive two weeks. You could work through your to-do list or read a book you’d been meaning to get to.
The mental health charity, Mind, recommends continuing to access nature and sunlight wherever possible.
Do exercise, eat well and stay hydrated.
AnxietyUK suggests practising the “Apple” technique to deal with anxiety and worries.
Acknowledge: Notice and acknowledge the uncertainty as it comes to mind.
Pause: Don’t react as you normally do. Don’t react at all. Pause and breathe.
Pull back: Tell yourself this is just the worry talking, and this apparent need for certainty is not helpful and not necessary. It is only a thought or feeling. Don’t believe everything you think. Thoughts are not statements or facts.
Let go: Let go of the thought or feeling. It will pass. You don’t have to respond to them. You might imagine them floating away in a bubble or cloud.
Explore: Explore the present moment, because right now, in this moment, all is well. Notice your breathing and the sensations of your breathing. Notice the ground beneath you. Look around and notice what you see, what you hear, what you can touch, what you can smell. Right now. Then shift your focus of attention to something else – on what you need to do, on what you were doing before you noticed the worry, or do something else – mindfully with your full attention.
Coping With Stress
If you’re feeling overwhelmed, write down and share with someone you trust:
- Things you feel you have little or no control over
- Things you feel you have some control over
- Things you have lots of control over
This can be anything from work-related activities, to home-schooling, to money and everything else in between. Once you have your list, talk about it, and identify what you can focus on.
Focus on the Positive
It’s all about the little wins at the minute and remembering to look for the good things that happen to you. When you look for positivity your brain remembers and the more you do it, the more good things you will notice which will hopefully make you feel happier. The NHS Free App can help you build confidence, energy and a positive mindset.
Continue to access nature and sunlight wherever possible.
Express your emotions
It’s important to express your emotions rather than bottle them up. Talk to someone you trust, or ask for help.
It’s okay not to be okay
A piece of music, a smell, a word or phrase can trigger your feelings. That’s normal. If you’re working with others, let someone know and, if it helps, take yourself away for a time.
Your loss is important
It’s normal to grieve the loss you’re experiencing and perfectly normal to feel the emotions –don’t fight them and don’t put yourself under pressure to be strong.
Give yourself time
There’s no normal timetable for grieving. Be patient with yourself and allow the process to naturally unfold.
WITH SPECIAL THANKS TO
This information is produced by the St Ives COVID coalition
Thank you to Boots for donating to the food pantries of baby milk
Special Thanks to St Ives postal workers.
Sean and his team are delivering free the latest printed leaflet to all homes in our area. You can say thanks by giving a ‘thumbs up’ when you see your postie & online
Information correct at time of publishing.