Covid-19 – St Ives local information

St Ives Harbour on Sunday 3rd May 2020 during the Spring lockdown

St Ives Harbour on Sunday 3rd May 2020 during the Spring lockdown

England has been put into its third lockdown on 4th January 2021 replacing the local area tier system which Cornwall was in Tier 3 until that point.

This page is to help you through the pandemic and what is available to you within the St Ives parish.

Facebook group

This is a worthwhile Facebook Group to join for St Ives residents:

St Ives Local Residents – Reaching Out During The Corona Virus Outbreak

Local information leaflet

St Ives Covid Coalition has produced a handy leaflet and has been delivered throughout St Ives households periodically. For the electronic version click on the link.

Latest COVID-19 Local Information Leaflet – Download (PDF 300KB) last updated February 2021.

St Ives BID updates


2 photos, one on the left showing the community pantry and on the right 2 local co-op workers
Ayr Food Pantry and Foodshare from Co-op Stennack store

Help, volunteer and community advice:

People needing help call 07880 436478or email us at
Volunteer your time to help, call us at 791677 or07880 436478 or email us at

Disability Cornwall volunteers help with shopping, medicines, chat. 759500

Adult Social Care – If you have concernsabout a vulnerable adult’s well-being call 0300 1234 131 during working hours or 01208 251300 out of hours.

Domestic Abuseif you do not feel safe call 01872 225629 or 0300 777 4777or Boots chemist is a safe space

For Easy-Read information/guidance about Coronavirus

Safer Cornwall is campaigning to raise awareness of safety measures and support that families can draw on if they are experiencing domestic abuse during the lockdown. The campaign aims to give people practical and easy to follow tips on how to increase safety at home and reassure communities that vital services are still available to support adults and children. You can leave your house to access support and safety at any time during lockdown If you are in immediate danger call 999. Tell someone you trust and create a safety net around you. If safe to do so, have a ‘get up and go bag’ hidden if you need to escape quickly, with all your essential items. Have a safe room in the house you can escape to and alert your neighbours. Safer Cornwall is also supporting the national #youarenotalone campaign and would urge people to contact Cornwall’s Domestic Abuse Service by calling 0300 777 4777.

Western Hotel Affordable rooms for key workers email or call 795277

Government & Council services

Cornwall Council Covid-19 help call 0300 123 1118 or email

Bin and recycling collection services running as normal.

Waste & recycling centresSt Erth re-opens from 19th May for essential use only. What will be accepted: Recycling, chargeable waste, Garden waste and General household rubbish (black bag waste or bulky items). What will NOT be accepted: trade waste. Make sure you read this important notice before travelling or you may not be allowed into the Household Waste and Recycling Centre.

Council Tax call 0300 1234 171

Cornwall Housing call 0300 1234 161 for advice regarding all council housing matters

Bereavement Helplines call 01872 252713 between Mon-Fri 9 am -4 pm or call 01726 829874 between Mon-Fri 10 am – 6 pm

Government website for Covid-19 advice such as social distancing, isolating at home and Universal credit

People Hub Helpline – call 0333 0150699 was launched last month by Cornwall Development Company, on behalf of Cornwall Council, offering employment, skills and training information and support to all residents during the current Covid-19 pandemic. Over the last six weeks, People Hub has been providing crucial information to callers from across the county and continues to support them on a range of issues, from employment and redundancy to benefits and financial help. People are encouraged to call the helpline on 0333 0150699 and speak with one of the Advisers to find out what support is available for them. The People Hub is open from Monday to Friday between 10 am –5 pm.


Bible Christian Methodist St Peter’s Street invite people together in touch through their website

St Ia and St John’s are hosting ‘virtual services’ for those wanting spiritual nourishment – do follow us on Facebook or sign up to our mailing list by emailing the vicar ( If you need someone to talk to about spiritual matters, or anything else you are facing, please email Nick or get in touch through our website to arrange a time to talk.

Sacred Heart and St Ia Catholic Church has information on its website


Healthcare worker


The coronavirus (COVID-19) vaccine is safe and effective. It gives you the best protection against coronavirus.

Who can get the COVID-19 vaccine

The NHS is currently offering the COVID-19 vaccine to people most at risk from coronavirus.

In a latest update from Stennack Surgery (15th January 2021), the vaccination site is in Hayle. They are unable to administer the vaccine at Stennack. It needs to be a central location for Stennack Surgery, Bodriggy Surgery and Marazion Surgery patients and currently patients must be vaccinated from this designated site or a care home. The vaccines cannot be moved from the designated site and this will mean patients will need to travel if possible to the designated site (unless they are in a care home) to receive this vaccine. This is a government instruction and beyond the control of the surgeries. We are awaiting further information from NHS England for our housebound patients.

It’s currently being given to:

  • people aged 80 and over
  • people who live or work in care homes
  • health and social care workers at high risk

You will also need to be registered with a GP surgery in England. You can register with a GP if you do not have one.

The vaccine will be offered more widely as soon as possible.

The order in which people will be offered the vaccine is based on advice from the Joint Committee on Vaccination and Immunisation (JCVI).

Read the latest JCVI advice on priority groups for the COVID-19 vaccination on GOV.UK


Stennack Pharmacy call 795047 – opening hours: Mon-Fri 9 am – 5 pm closed for lunch 1.30 – 2 pm

Leddra Pharmacy calls 795432 opening hours: Mon-Sat 9.30 am – 5.30 pm closed for lunch 12.30 – 1.30 pm. Can deliver locally

Boots Pharmacy High St call 795072 – opening hours: Mon-Sat 9 am – 5.30 pm closed for lunch 12.30 – 1.30 pm Sun 10 am – 4 pm

Carbis Bay Pharmacy call 799025 or through Facebook – opening hours Mon-Fri 9 am – 6 pm closed for Lunch 1 – 2 pm Sat 9 am – 12 pm

Helplines and help websites

Anxiety UK call 03444 775 744

Breathe Communities – Facebook Gatherings: Thurs / Fri / Sat 10.30 am. Would you like a daily call? 07812110273 or email

Childline 0800 1111

Cornwall Hospice Care call 01726 829874

Counselling for Social Change offer one free 30-mins session 364722 or email

Cruse Bereavement support

Dentist: Phone your own dentist for an emergency number. If you are not registered with a local dentist, call 0333 405 0290 or email, for out hours call 111.

Disability Cornwall759500 advice & help

Domestic Abuse Support call 0300 777 4 777 or 01872 225629 or email

Kernow Carers Service call 0800 587 8191 or email

LGBT Switchboard call 0300 330 0630 between the hours 10 am – 10 pm

NHS Direct call 111

MHFA England – Personal Mental Health Advice

Samaritans call 116 123

Silverline for older people 0800 470 8090 8am–8pm

YoungMinds – Young people feeling anxious

Support for Familiesor call 0300 1234 101

Valued Lives 01209 901438 option 1.

Exercise at home apps and websites

Tips for sleeplessness

Keep regular sleep hours

Going to bed when you feel tired and getting up at roughly the same time helps teach your body to sleep better. Try to avoid napping where possible.

Confront sleeplessness

If you are lying awake unable to sleep, do not force it. Get up and do something relaxing for a bit, and return to bed when you feel sleepier.

Create a restful environment

Dark, quiet and cool environments generally make it easier to fall asleep and stay asleep.

Write down your worries

If you often lie awake worrying about tomorrow, set aside time before bed to make a list for the next day. This can help put your mind at rest.

Move more, sleep better

Being active can help you sleep better. These videos can get you going, but remember to avoid vigorous activity near bedtime if it affects your sleep.

Put down the pick-me-ups

Caffeine and alcohol can stop you falling asleep and prevent deep sleep. Try to cut down on alcohol and avoid caffeine close to bedtime.

Mental Health


Art and Culture face masks

Ideas from Tate St Ives makemarbled paper/chocolate artworks/spin painting/op art plant pot

Local Quiz Facebook– Liz’s Quizzes – raising money for local charities and win some prizes too! Join in on Saturdays!

St Ives Library & Information ServiceLibrary open for click and collect service. Monday to Saturday 9:30 am – 4 pm.

Visitor Centre – CLOSED FROM 4th January. For more information visit St Ives Town Council webiste

Friends of St Ives Library virtual bookclub email or Facebook

Join Cornwall Libraries every Wednesday at midday for an online Lego club.

Story Writing Competition (primary & secondary school age)


Allotment Deli

Community Shopping Scheme

Asda Volunteer cards. If you’re self-isolating you can buy a volunteer card and email it to whoever is doing your shopping. Or you can order a physical card if you prefer.

Co-Op Community Shopping Scheme. If you’ve been instructed by the Government to stay home, you can purchase or top up our Community Shopping Card by calling 0800 029 4592. The card will be posted to you within 2-3 working days and friends, family or volunteers can use this to do your shopping in-store.

Tesco Volunteer cards. To help you stay safe at home, you can now buy a Tesco Volunteer e-Gift Card and email it to whoever is doing your shopping. They can use this to pay for your Tesco shop.

Banks & Building Societies

Barclays Bank0346 7345345 Mon, Tues and Fri 9.30 am -2 pm

Yorkshire Building Society – Mon – Fri – 9.30 am – 4.30 pm

(checked on 13th January 2021)


Food For Families emergency food parcels call 07925 298587 or on Facebook.

St Ives Community Free Food Share
Palemon Best on Tue at 12.30 pm and Fri at 5.30 pm Rugby Club on Thur at 12 pm and Sat at 8 pm

St Ives Foodbank 07958 390303 or facebook

Food Pantries

Food pantries where you can donate, take and/or swap food.

Food pantry, Ayr Field Bus Stop – Sponsored by Ayr Stores

Food Pantry, Penbeagle near the vet’s goods can be donated, free to collect

Food Pantry, Bus Stop near, Rugby Club, Alexandra Road – Sponsored by Ayr Stores

Food Pantry, opposite Stennack Surgery – Sponsored by Ayr Stores

Food Pantry,Carbis Bay Pharmacy


Allotment Deli call 794578

Monday to Saturday 9 am – 2.45 pm (closed sundays)

Ayr Stores call 791800

Mon – Sat 6 am – 6 pm Sun 6 am – 12 pm

Can deliver


Mon – Sat 10:30 am – 5 pm

Carnellis Stores call 796685 Facebook

Mon – Fri 7 am – 10 pm Sat+Sun 8 am – 10 pm

Can deliver

Co-opOAPs and key workers priority hourMon-Sat 8 am – 9 am and Sun 10 – 11 am.

Stennack 797232

Tregenna Pl 796092

Royal Sq 796494

Costcutter – Carbis Bay 754059. Facebook

Mon – Sun 7 am to 10 pm

Will deliver on Wed & Sat. £2 orders under £25, free over £25.

Costcutter, Corva Road 798958

Mon-Sat 8 am – 10pm Sun 10 am – 10 pm

Ferrells Bakery call 797703Facebook

Closed until February 2021

The Floral Shop Gabriel St call 797286

Mon-Sat 8 am – 1 pm

Harvey Bros Butchers call 795073 or Facebook (Penzance branch)

St Ives: Mon-Sat 8 am – 4 pm Delivers locally

Johns (off licence) – 795797Facebook

Sat 10 am – 5 pm

Norway Stores 794657 – Twitter

every day8.30 am – 6 pm

Osbornes 449212 – Facebook

Monday to Saturday 9 am – 6 pm

Delivers locally

Pure Silver Design – 793618 Facebook

Closed until further notice

St Ives Bakery798888

Mon – Sat 9 am – 2 pm

St Ives Bookseller – 796676 –

Mon – Sun 11 am – 4 pm

Can deliver

St Ives Farmers Market or Facebook now doing online orders.

Thursday at Guildhall 9 am – 12noon

Tesco, Carbis Bay – Facebook

Mon – Sat 8am-8pm – Sun 10 am to 4 pm

Mon, Wed, Fri Priority hours – OAPs and vulnerable: 9 am-10 am NHS workers: Tues & Thur 9 am-10 am

Trink Dairy or Facebook 24hr vending machine. Cash, change given

Cafe / Restaurants - takeaways/deliveries only

AlbatrossFish & Chips 07580007970Facebook

Closed until further notice (last update on Facebook 11 November 2020)

The Balancing Eel – See Facebook for menus & updates

Closed until further notice (last update on Facebook 5th January 2021)

Becks Fish & ChipsFacebook

Thursday: 4:45pm – 8:00pm
Friday: 11:45am – 1:30pm & 4:45pm – 8:00pm
Saturday: 4:45pm – 8:00pm
Last update on Facebook 7th January 2021)

Bens Kitchen – email to place orders: – See Facebook Email orders by 6 pm Tuesday for delivery Friday or Saturday. Wines also available to order

Closed until Spring 2021 (last update on website checked 13th January 2021)

Blas Burgerworks797272 card only

Closed until Spring 2021 (last update on website checked 13th January 2021)

Cafe Art – Facebook799450

Closed until February 2021 (last update on Facebook checked 13th January 2021)

Curry Garden 799003

5.30 pm – 11 pm

Harbour Fish & Chips 799295

12 pm – 10 pm

Harbour View House

Mon-Fri 10 am – 12 pm

Hong Kong Kitchen 798257

Daily 5 – 11.30 pm

Hubfacebook or website for menus

Mon – Thurs 12-3pm & 5-9pm

Friday , Saturday 12-9pm 12-9pm

The Loft07704 083 325 – Facebook

Sunday roasts only from 24th January 2021

The Mermaid – See Facebook for menu- 796816

Closed until further notice (last update on Facebook 3rd January 2021)


Open if weather is dry – Mon – Sun 10 am – 4 pm

Pels – See facebook for menus. Pre-order and pre-pay only and you will be advised of a collection slot.

Closed until Spring 2021 (last update on Facebook checked 13th January 2021)

Porthmeor Beach Cafe – daily 9 – 5 pm. Takeaway only

Porthminster Beach Cafe – email to place orders: See Facebook page menus updated every Monday email to book a slot for delivery Friday or Saturday include your name number & order collection slots between 5pm-8.30pm

Rajpoot 795307

5.30 pm – 10.30 pm

Source KitchenThe Digey 799487 or Facebook see website for menu and groceries – Delivers or click and collect

St Ives Donner Kebab House793633

5 pm till 11 pm

St Ives Pizza Company 794030

5 pm – 9 pm

St Ives Street Food – Worldwide street food –

Monday-Saturday 11:30 – 6 pm

Talay Thai KitchenFacebook for menu.

Orders can be placed between 4 pm and 9 pm.

Payment over the phone only.

Can order through website for click and collect.

The Mex – 797658 – Facebook

5 pm -till late

Yellow Canary – Facebook – Takeaway Teas, Coffees & cakes

Monday-Saturday 9 am – 4 pm

Yeungs – 799982

Daily from 5 pm

Warrens – Tregenna Place – Facebook – Tuesday – Saturday 10 am – 3 pm

Warrens – Whard Road – Facebook – Tuesday – Saturday 10 am – 3 pm

West Beach Cafe – Daily – 12 till 9 pm


A1 Cars 797700

D J Cars 796633

Mobile Post Office – Carbis Bay – Memorial HallFacebook

Tues & Thur 10.30 am – 12 pm

Post OfficeThe Wharf 795986Facebook

Mon-Fri 9 am – 12:30 pm.

Post OfficeTregenna Hill

Mon – Fri 9 am – 12:30 pm

St Ives Times & Echo & Stationery 795813 & Facebook

Cash Machines: Barclays Bank / Co-op Stennack / Wharf Post office / Colenso (pay to withdraw)

Post and courier services

Royal Mail it is safe to send and receive mail. Services are disrupted.

Other couriers have also reported that deliveries may be delayed due to the Coronavirus.

More Deliveries:

Celtic Fish & Game 797404

Order online – delivers Mon – Fri

Little Palais Cheese, wine, cider, beer and more 07307430 098

Matthew Stevens Fish call to place orders: 795135

Mon-Fri 8 am- 4 pm.

Can deliver or collection

Pilchard Press Alehouse – email – See Facebook for details – BACs or cash on delivery

St Ives Cider – contact or messenger @stivescider – min orders £30

St Ives Food Company 794709

Click & Collect Fri.

Delivers Mon, Wed and Thurs

Local shops doing online sales:


A toy house on someones hand

Energy companies

Here are some of the big energy customer telephone help line numbers:

The ‘Big 6’ energy companies

British Gas 0333 202 9802

EDF 0333 200 5100

EON 0345 052 000

nPower 0800 073 3000

Scottish Power 0800 027 0072

SSE 0345 0262 658

Bristol Energy 0808 281 2222

Octopus Energy 0330 808 1080

Green Network Energy 0800 520 0202

OVO 0800 5999 440 (pay monthly) or

0800 358 3523 (prepayment).

Local housing associations

LiveWest Tenants Hardship Grants 0300 123 8080

Coastline Housing01209 200200

Local housing associations

Want inspiration to make your home greener and to help the environment? See: 30 ways to green your home during lockdown


Aerial photo of houses

Volunteer and offer Your Time 791677 / 079305 36591

Cornwall Council accommodationfor key workers.
If you can offer a place,

Cornwall Appeal for Foster Carers If you can help, please call
01872 323638

Cornwall Community Foundation is raising money to support families in Cornwall.


Image that says 'Business Support'

Recommended links and contact numbers

There has been a variety of support packages announced by the Government.

Check the government website for advice and Cornwall Council also has some help pages to support businesses through this pandemic.

HMRC support numbers:

HMRC Employers 0300 200 3200

HMRC Employees 0300 200 3500

HMRC Self employed 0800 0195 559

Cornwall Council Covid information page.

Cornwall & IOS Growth Hub01209 708660 or 9 am -5 pm
Online Security businesses
National Cyber Security Centre or at home


Personal links

Cornwall Council has a help page for residents who have been affected by Coronavirus

Family Support 01872 322277 or online here. If you have urgent concerns or are worried about a child or young person’s safety, please telephone 0300 123 1116

Turn2usnational charity providing financial help.

St Ives Community Fundfor key needs of residents in financial difficulty now.

Stop Fraud – website that helps you spot fraud

Telephone& Internet Fraud Always check with your bank if you are not sure why you have been contacted and always question why you have received an email from someone you don’t know. Report fraud 0300 123 2040 Online security


Old Vicarage Flats


Express your emotions

It’s important to express your emotions rather than bottle them up. Talk to someone you trust, or ask for help.

It’s okay not to be okay

A piece of music, a smell, a word or phrase can trigger your feelings. That’s normal. If you’re working with others, let someone know and, if it helps, take yourself away for a time.

Your loss is important

It’s normal to grieve the loss you’re experiencing and perfectly normal to feel the emotions –don’t fight them and don’t put yourself under pressure to be strong.

Give yourself time

There’s no normal timetable for grieving. Be patient with yourself and allow the process to naturally unfold.


This information is produced by the St Ives COVID coalition

St Ives CLT Charter Group, St Ives BID, The Co-op, Cornwall Council, St Ives Churches Together, Age UK Local volunteers, Volunteer Cornwall, St Ives Town Council, Stennack Social Prescribing.


Thank you to Boots for donating to the food pantries of baby milk

Special Thanks to St Ives postal workers.

Sean and his team are delivering free the latest printed leaflet to all homes in our area. You can say thanks by giving a ‘thumbs up’ when you see your postie & online

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